Cancellation & Refund Policy

All cancellation requests must be initiated via email to Shantanu@truefaretrip.com. Oral or verbal requests will not be entertained under any circumstances. The cancellation date will be the date on which we receive the written email request.

The following cancellation charges apply based on the number of days before the scheduled departure date:

Refunds will be processed back to the original payment method (Bank Transfer / UPI / Credit or Debit Card) used at the time of booking. We do not issue refunds via any other mode.

Once a cancellation is approved, the eligible refund amount will be processed within 5 to 7 working days. The actual credit to your account may take additional time depending on your bank's internal processing schedule.

The following components are strictly non-refundable regardless of the cancellation date:

• Flight tickets purchased on your behalf (subject to the respective airline's policy).
• Visa processing fees and consulate charges.
• Certain peak-season hotel bookings where the property enforces a non-refundable rate.
• Any third-party vendor services where cancellation has been confirmed as non-refundable.

We will always inform you at the time of booking if any specific component is non-refundable, and obtain your acknowledgement before proceeding.

To request a cancellation, send an email to the address below with your booking reference number, full name, travel dates, and reason for cancellation.