Privacy Policy

TrueFareTrip ("we", "our", "us") is operated by Truefare Group, registered at B 2/20, Gali No. 9, Uttam Nagar, Rajapuri, New Delhi – 110059 (GST: 07AAKCT5309E1ZD). We are committed to protecting the privacy and personal information of every traveller who uses our website, mobile platforms, or engages with our travel services.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and your rights in relation to it. By using TrueFareTrip's services, you agree to the practices described in this policy.

We collect information you provide directly to us and information generated through your use of our services:

• Identity & Contact Information: Name, date of birth, nationality, email address, phone number, and postal address.
• Travel & Booking Details: Passport and visa information, travel preferences, itinerary details, co-traveller details, and dietary or accessibility requirements.
• Payment Information: Billing address and payment method details. Card numbers are processed securely through PCI-DSS compliant payment gateways and are not stored on our servers.
• Communication Records: Messages, emails, or WhatsApp conversations you have with our Trip Saarthi team.
• Device & Usage Data: IP address, browser type, device identifiers, pages visited, and time spent — collected via cookies and similar technologies.
• Feedback & Reviews: Any reviews, ratings, or survey responses you voluntarily submit.

We use your personal information to:

• Process and manage travel bookings, packages, and associated services.
• Communicate with you about your trip, including confirmations, itinerary updates, and emergency alerts.
• Provide our 24/7 Trip Saarthi support service.
• Comply with legal obligations, including passport, visa, and customs requirements.
• Personalise your experience and recommend relevant destinations or packages.
• Send promotional communications — only where you have opted in.
• Detect and prevent fraud, errors, or misuse of our platform.
• Improve our website, services, and internal processes.

We do not sell your personal data. We may share it with trusted third parties only as necessary:

• Airlines, hotels, ground transport, and tour operators to fulfil your booking.
• Visa processing agencies and government immigration authorities as required by law.
• Payment processors and banking partners for secure transaction handling.
• Technology and analytics providers who assist in operating our platform (under confidentiality obligations).
• Law enforcement or regulatory bodies where legally required.

When data is shared with international partners for your travel, it may be transferred outside India. We ensure adequate safeguards are in place in such cases.

We use cookies and similar tracking technologies to remember your preferences, analyse site traffic, and improve our services. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website.

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law (e.g., for tax, accounting, or regulatory compliance). Travel booking records are typically retained for 7 years. You may request deletion of your data subject to legal retention requirements.

We implement industry-standard technical and organisational measures — including SSL encryption, secure servers, and access controls — to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at Shantanu@truefaretrip.com.

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors without verifiable parental consent. Minors travelling with our groups are registered under their guardian's booking.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out: